Mixed Billing Practice
Golden Grove Health Centre has been a privately billed practice since 2023. The majority of our services are offered as mixed billing (bulk & private) for standard Medicare consultations. Some procedures may incur a Fee and you will be advised by reception staff at the time of your booking.
Those eligible for Mixed Billing include:
Patients 15yrs & younger
HealthCare Card & Concession Card Holders
Aboriginal & Torres Strait Islanders
Schedule of Fees can be obtained from our reception staff.
No Walks Ins - By Appointment Only
Please tell the receptionist at the time of booking the appointment if the problem is URGENT . Our appointment system caters for urgent, non urgent, complex, planned chronic care and preventative healthcare.
As we are not a walk-in medical centre, urgent appointments will be seen by the next available GP. Urgent appointments will be triaged by the nurse on duty.
Sometimes GPs are delayed by patients with urgent or complex issues. We apologise if you are asked to wait and thank you for your patience.
If you consider that a longer time may be required, please discuss this with the receptionist when booking your appointment.
Longer appointments will be needed for the following medical appointments
• Insurance and employment medicals
• Superannuation medicals
• Removal of moles and other lesions
• Full medical examinations
• Driving medicals for heavy vehicles
• First antenatal visits.
• Chronic disease and mental health care plan preparation
Patients may request a telehealth appointment (for single appointments only) with your Doctor.
Medicare ruling applies that you MUST have been seen face to face in the surgery at least once in the previous 12 months. Unless you are COVID positive and unable to attend in person.
Required Cards
You will need to present your Medicare card and Concession card at each visit.
If you do not have a Medicare Card you will be required to pay for your consult on the day which can be by cash, EFTPOS or Credit Card (excluding Diners cards).
After Hours
Behaviour Policy
We understand that you may be unwell, stressed or anxious but poor behaviour will not be tolerated. Our Practice has a zero-tolerance policy towards violence and will not tolerate verbal or physical threats made towards members of the staff, doctors or other patients. Violence in this context, includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.